I gave it my best try, but I guess I asked enough questions that my glaring inexperience was sniffed out. They're pulling back the copy/text formatting stuff to in-house. I'm still going to be replacing flat graphic elements with work I made for them in the previous weeks. I'm still kind of lost, but at least I can follow a tutorial or two to learn how to do it myself.
I did tell them this wasn't my wheelhouse. But they were in a rush and just ignored me until I asked a ton of questions. Apparently I did too good of a job with my files on the previous job that they assumed I knew how to use a different program. I have worked in it before, but very sparingly. I told them that early on, didn't seem to phase them.
This is clinical medical stuff, there's really no room for pushing things around like in a magazine. Everything is uniform in size and spacing and it's a puzzle to solve, and I don't know the rules. They brought me in initially to make it less spartan and clinical... Most of the creative team is on vacation which is why they said "hey, this freelancer did a great job on job 1, let's keep her around to knock out job 2" because all designers design...
I really feel the failure today. It's all the sort of thing that were I in the physical office with them, the director would walk over, point/click/show me stuff for 5 minutes, and I'd be rolling along. But on my own with only email and rushed phone communication, I'm just floundering.
Don't let this get you down. It can happen to anyone in any field running any kind of business. Getting asked to do things you've never done before is something a lot of companies deal with. A lot of times you have enough time to figure things out and it is a stressful but rewarding experience and you profit. But when the timeline is too urgent, it can become an irreparable crisis. Be glad they took it in house. You showed you're willing on a longer project timeline. But you probably would have been f*cked on this short schedule. It's okay.