OT: DirecTV CustomersTheres blood in the water!
Posted 16 July 2012 - 01:16 PM
A friend of mine got Sunday Ticket for $100 for the year. And my girlfriend just got us $20 bucks off a month plus one month off of the NHL Center Ice payment.
Good luck to all. Give 'em hell.
Posted 16 July 2012 - 01:21 PM
Incidentally, I know Viacom is taking some of their streamed content off, but most of it you can still find somewhere online FWIW.
Edit: Anything in particular to mention other than "I'm really upset I can't watch Snooki and J.Woww anymore, so I need the Sunday Ticket package on the cheap?"
Edited by Double-J, 16 July 2012 - 01:32 PM.
Posted 16 July 2012 - 01:40 PM
Posted 16 July 2012 - 01:44 PM
Posted 16 July 2012 - 01:49 PM
It's just a conversation, you dont need to be (and shouldn't be) rude when you call. The key is getting through the phone tree so that you are talking to a customer retention rep, not just a regular csr. Just bring up a few valid points like viacom etc, as to why you are considering cancelling your service and ask if they can do anything for you. I've never failed to get some reduction on my Sunday Ticket bill, last year I got it for free.
Posted 16 July 2012 - 01:59 PM
1st offer from the retention rep was $20/month off for a year and ST Max for ~$150. Probably could have dickered from there but essentially a reduced bill for a year and free ST was enough for me. There've been reports over at TSW of savings of ~twice that, but it wasn't worth the hassle to me.
Posted 16 July 2012 - 02:00 PM
My last roommate was the absolute worst! He would call Comcast (our cable company in PA) like every month and a half to bitch about something. He was such an ###### on the phone, it was embarrassing for me to be in the same room as him when he was making the call. I honestly felt bad for the CSR that had to take his calls. It finally got to the point where they finally called one of his bluffs and he actually hat to cancel Comcast and get DirecTV.
Posted 16 July 2012 - 04:13 PM
I can't reemphasize this concept enough. Every telephone customer service or tehinical support department is designed to dissuade you from a) quitting and b) costing them money. But explaining the situation and telling them right off the bat that you want X, Y, and Z or you'll quit will cut throught the ###### and you'll immediately get transferred away from customer service or technical support to the magical land of customer retention. These are the people you want to talk to right away. Their job is to keep you a paying cutomer. These people may try to negotiate with you, but they do have the power to give you credits, discounts, and/or extra services to keep you from walking away to a competitor.
This applies to any major subscription-based service provider (cable, satellite, internet, telephone, etc).
You usually don't have to get irritable on the phone, but feel free to insist that you feel you're getting screwed because of the situation and getting X, Y, and Z is the only restitution that would make it right.
QuikEdit 1: And yes, the closer you play to the edge, the more you have to be prepared to actually quit when they call your bluff. It rarely happens, but if it does, you either need to quit or back peddle with your tail between your legs.
QuikEdit 2: And for the record, after I had to straighten DirecTV's ###### out once (and only once) for something blatantly stupid they did, I've been pretty happy with their service. Much better than Dish and the cable providers I've had.
Edited by IKnowPhysics, 16 July 2012 - 04:17 PM.
Posted 16 July 2012 - 05:24 PM
Posted 16 July 2012 - 06:26 PM
Posted 17 July 2012 - 06:54 AM
Until you get the 21 year old kid who just doesn't care
Posted 17 July 2012 - 07:04 AM
Posted 17 July 2012 - 07:56 AM
Posted 17 July 2012 - 08:26 AM
Posted 17 July 2012 - 10:09 AM
Call it what you want, all I know is if I don't call at all then I pay full price.
Posted 20 July 2012 - 08:30 PM
LOL @ not saving money.
Posted 25 July 2012 - 09:12 AM
I need to call and do a separate "negotiation" for Center Ice. Last year there were like 4 or 5 Sabres games that I wanted to watch that would randomly not tune in on various boxes. Usually it was the one out at my man cave that would be the problem. I called each time and complained and Direct TV acknowledged it was an issue on their end that they were trying to fix. Since all those calls were documented I'm going for free Center Ice this year.